When a specialist is unable to view an attachment, there are a number of potential issues. The first thing you should do is check your connectivity. Depending on the file type, size, and your connectivity, the image may have not successfully uploaded. You should have received an indication that your attachment has uploaded.
After you drag and drop or select the file, the loading attachment icon will light up. Once your attachment uploads successfully, the image will appear with a red X at the top right corner. If needed, you may click the red X to remove your attachment. Make sure to click "Attach to eConsult" to complete attachment.
Please make sure that your image has successfully uploaded. You may need to delete the uploading attachments and reattach it.
If you need additional support, please email firstname.lastname@example.org.