I accepted a case, but I am unable to respond. How do I cancel my acceptance? An Nguyen Updated September 18, 2018 15:37 Follow If you've accepted a case but are unable to respond, please email firstname.lastname@example.org. Thank you for informing our team! Related articles What does "Attachment Pending Redaction" mean? I have feedback about an eConsult. How can I provide feedback? What does my rating mean? I have a payroll question. Who do I contact? What happens if I decline an eConsult? Comments 0 comments Please sign in to leave a comment.