I accepted a case, but I am unable to respond. How do I cancel my acceptance? An Nguyen Updated September 18, 2018 15:37 Follow If you've accepted a case but are unable to respond, please email firstname.lastname@example.org. Thank you for informing our team! Related articles What does "Attachment Pending Redaction" mean? Receive text messages to get updates on eConsults. What specialties does RubiconMD offer primary care clinicians? I have feedback about an eConsult. How can I provide feedback? What does my rating mean? Comments 0 comments Please sign in to leave a comment.