An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
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What specialities are available on the RubiconMD platform?
We have specialists in 140+ specialties and sub-specialties on the RubiconMD platform, including Dermatology, Endocrinology, Psychiatry, and Obstetrics/Gynecology.* For a full list of specialities ...
What specialties does RubiconMD offer clinicians?
We have specialists in over 140 specialties and sub-specialties on the RubiconMD platform including Dermatology, Endocrinology, Psychiatry, and Obstetrics/Gynecology. For a full list of specialitie...
I have feedback about an eConsult. How do I share feedback?
After you provide a response to an eConsult, you may provide feedback on the quality of the consult. On the consult, click "Send feedback to RubiconMD" underneath the Consultation header A pop...
I received a case more suitable for another specialty.
Sometimes cases vary in complexity and may be suited for more than one specialty. At times, you may be able to identify a better fit specialty for the clinician's question. It would be great if you...
I was assigned a new eConsult but am unable to respond.
If you are unable to respond to a new eConsult, please decline the case for unavailability. Declining a case does not count negativity; in fact, it helps us provide a more timely response. Open y...
I accepted a case accidentally. How do I cancel the case?
If you've accepted a case but are unable to respond, please email support@rubiconmd.com to let us know. Thank you for informing our team!
I no longer use one of my Snippets. How do I delete it?
To delete a Snippet: On the left-hand side of the menu, click "Snippets” Click on the snippet you would like to delete The delete button is the lower right hand side
When will I receive a response?
We believe that a timely response is crucial to have patient care impact. Our median response time is <4 business hours. However, it may take longer if eConsults are submitted over the weekend. You...
I’m new to eConsults. Where do I start?
Through RubiconMD, you have access to same-day insights from top specialists across 140 specialties and subspecialties to improve patient care. Get started by selecting the specialty you're submit...
How do I complete a consult?
How does assignments work? Once a clinician submits their eConsult, our assignment algorithm assigns it to a specialist. The specialist receives an immediate alert to notify them about the newly...