An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
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How do I know a clinician asked a follow-up question?
Similar to new consults, you should have received an email and push notifications. You may click on the link in the email to open the consult. Cases that are waiting for a follow-up response will a...
How do I know an eConsult is waiting for a response?
On your main dashboard, cases that need a response will populate in the “Taskbox” tab. This tab will hold all new cases that need a response or a case that has a follow-up comment from a clinician ...
How do I know an eConsult was assigned to me?
When a case is assigned to a specialist, an email and text notification (if enabled) are sent. Please remember to respond with your general thoughts. The email will link the consult that needs a re...
Can I submit my consult to more than one specialty?
Yes, you may submit your consult to multiple specialties. There are a few ways depending on whether or not your consult was recently submitted, responded to, or closed. Recently submitted: You may...
Find an old eConsult.
You can search for a particular consult at any time. There is a search bar at the top of the platform under your eConsults tab. You can use consult ID / patient name / specialty name / keywords to ...
Ask another specialty.
Recently submitted: You may submit a consult to another specialty on the consult confirmation page after submitting your consult: Click "Submit this eConsult to another specialist" Select a new su...
What happens if I decline an eConsult?
We know that sometimes it is not possible to respond to every case that is assigned to you. Therefore, the platform allows you to decline a case. You may decline a case and let us know if you are u...
Ask a follow-up question.
To ask a follow-up question on an open eConsult: On the platform, find the consult you would like to ask a follow up question for On the bottom of the eConsult discussion, click the "Send follow u...
How long do I have until I respond to an eConsult?
You have 8 hours to accept your eConsult. After you accept a case, you have a fresh 3 hours to respond before it will be re-routed to a peer. Cases assigned during evenings (after 8 pm EST) and w...
How do I complete a consult?
How does assignments work? Once a clinician submits their eConsult, our assignment algorithm assigns it to a specialist. The specialist receives an immediate alert to notify them about the newly...