An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
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I’m new to eConsults. Where do I start?
Through RubiconMD, you have access to same-day insights from top specialists across 140 specialties and subspecialties to improve patient care. Get started by selecting the specialty you're submit...
I received a Welcome email. How do I setup my account?
Welcome to our platform! Before you submit your first consult, you should have received a "Welcome" email that allows you to setup your password. This email may contain more information about your ...
What makes an excellent eConsult response?
eConsults are most helpful to PCPs when they are educational, evidence-based, and cost-effective. Learn more about our quality response guidelines: Evidence-Based Share advice that is evidence-bas...
Is the platform HIPAA-compliant?
Yes, the RubiconMD online platform is HIPAA-compliant. All protected health information (PHI) is encrypted both in transit and at rest.
I downloaded the RubiconMD Camera app. Where is the pin?
The RubiconMD Camera app is to support your attachment experience and cannot be used to create or submit an eConsult. In order to submit an eConsult, please visit www.rubiconmd.com on your desktop...
How do I attach an image or file from my phone?
Depending on your clinic organization's configurations and mobile policy, and which device you are using, there are a few ways to attach an image or file from your phone. If you drafted an eConsul...
My password reset link expired. What should I do?
For security reasons, the password reset link expires after 12 hours after the request. To request a new link, please confirm your email here.
Are there any guidelines for submitting an eConsult?
RubiconMD enables primary care clinicians like you to access specialist insights through eConsults. We know that quality submissions lead to great specialist responses. To help you get the most out...
Download the RubiconMD Camera App.
Download the RubiconMD Camera App to add relevant files to your eConsults. For iOS Devices: Download the app from the App Store or search for "RubiconMD Camera" Click "Get" and verify your app ...
Receive text notifications to get updates on eConsults.
Enter your number to receive text message notifications about your eConsults. Log-in to your specialist account On the left hand side, click "Accounts" Click "Account settings" Scroll to the bo...