An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
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I received a case more suitable for another specialty.
Sometimes cases vary in complexity and may be suited for more than one specialty. At times, you may be able to identify a better fit specialty for the clinician's question. It would be great if you...
How can I cancel or delete a consult?
Our platform does not support the ability to delete a consult after it has been submitted. However, drafts may be deleted or consults pending a response can be canceled. If you have a concern about...
How do I fix a wrong specialty in an eConsult?
If you chose the wrong specialty, please go ahead and click "Ask Another Specialty" to submit another case. Please write to support@rubiconmd.com and let us know so we can cancel the error consult ...
Who else is able to view my eConsults?
Your eConsults are viewable by you and if applicable, by organizational admins and staff in your organization. They are usually designated by clinic leadership and their roles vary in organizations...
What happens if I decline an eConsult?
We know that sometimes it is not possible to respond to every case that is assigned to you. Therefore, the platform allows you to decline a case. You may decline a case and let us know if you are u...
Does the platform log me out after inactivity?
For security purposes, RubiconMD times out after 30 minutes of inactivity for security purposes. The platform will present a message to at 20 minutes, letting you know that in 10 minutes, their ses...
What are Pro Tips?
What are Pro Tips? This feature provides optional, general advice on what kind of relevant patient history, physical exam, or test information clinicians can consider including in an eConsult. We h...
I was assigned a new eConsult but am unable to respond.
If you are unable to respond to a new eConsult, please decline the case for unavailability. Declining a case does not count negativity; in fact, it helps us provide a more timely response. Open y...
I accepted a case accidentally. How do I cancel the case?
If you've accepted a case but are unable to respond, please email support@rubiconmd.com to let us know. Thank you for informing our team!
What does my rating mean?
When a clinician reviews a specialist’s response, they are able to provide feedback by rating a response on a scale of 1-5 stars. We’ve seen that high ratings are most frequently given to responses...