An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
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I have a change of address. What should I do?
If you have a change of address, please fill out this secure W9 form. If you have any issues with the form or have any questions, please write to support@rubiconmd.com
What are eConsults?
An eConsult is a web-based, asynchronous consult between a primary care clinician and a specialist regarding a patient’s case. It allows clinicians to quickly access same day specialty insights wit...
Learn more about RubiconMD.
Thank you for visiting our RubiconMD Help Center! We were founded in 2013 with a driving vision of democratizing medical expertise so that primary care clinicians can offer every patient the care ...
I’m having trouble loading RubiconMD on my browser.
To access the RubiconMD platform, your hardware must have the most updated version of the following web browsers: Safari Google Chrome Edge You should also enable both browser cookies and Javasc...
How do I know I received a response?
You will receive an email and text notification (if enabled) when your consult has been responded to. You may also check the consult status in your “eConsults” tab in the platform. What should I ex...
How do I submit attachments?
Attachments are incredibly helpful to our specialists. We also know that our clinicians prefer the option to include an attachment to provide visualize and context. For example, a clinician who see...
How do I submit an eConsult?
To submit a new eConsult: On the upper right corner of the platform, click “Create eConsult” First, choose a specialty and click "Next" Tell our specialists about the patient (please do not identi...
Learn more about RubiconMD.
Thank you for visiting our RubiconMD Help Center! We were founded in 2013 with a driving vision of democratizing medical expertise so that primary care clinicians can offer every patient the care ...
How do I sign-up?
To sign-up for access to our platform: Enter your organization and billing details on the Check Out page. Enter card information and click "Complete." You should have received an email confirma...
How do I access my organization's eConsults?
In order to access your organization's eConsults, you must be an org admin. If you are both a submitter and an org admin for your organization, you may find your organization's eConsults by clickin...