An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
- Total activity 207
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 104
Articles
Recent activity by An Nguyen Sort by recent activity-
How do I know my consult was submitted?
In your “eConsults” tab on the RubiconMD platform, you may view all your submitted eConsults. The status of your eConsults will be displayed under Status. A submitted consult will say, “Sent to spe...
How do I change my password?
Web Platform To change your RubiconMD password, follow the steps below: Go to "Account" located in on the left hand panel Click "Account Settings" Enter your email and current password Enter and c...
What information does RubiconMD need to set up my account?
I am a clinician with a RubiconMD-partnered organization. In order to set-up an account with RubiconMD, we would need the following information: First Name Last Name Clinic Organization Clinic Nam...
Learn more about our platform.
Overview Our product is tailored for employers and onsite clinics, community health centers, health plans, correctional health providers and direct primary care. Who uses our platform? Our online e...
I downloaded the RubiconMD Camera app. Where is the pin?
The RubiconMD Camera app is to support your attachment experience and cannot be used to create or submit an eConsult. In order to submit an eConsult, please visit www.rubiconmd.com on your desktop...
How do I attach an image or file from my phone?
Depending on your clinic organization's configurations and mobile policy, and which device you are using, there are a few ways to attach an image or file from your phone. If you drafted an eConsul...
Receive text notifications to get updates on eConsults.
Enter your number to receive text message notifications about your eConsults. Log-in to your specialist account On the left hand side, click "Accounts" Click "Account settings" Scroll to the bo...
Completed my billing info, but can't login. How do I login?
Thank you for filling out your billing information! After you receive a confirmation from MoonClerk (your billing management portal) and a Welcome email, you will need to fill out additional accoun...
How do I register for the event?
To register for the CME event: Go to our website: https://rubiconmd.com/cme Find the upcoming webinar Click “Learn More and Register” After registration, you will receive a confirmation email. Y...
As a specialist, how am I compensated?
We offer two payment methods; you can opt in for check or direct deposit. If possible, we recommend direct deposit. If you prefer check, please ensure we have the most updated mailing address. Your...