An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
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I'll be away, can't respond to eConsults. Who do I notify?
Please email support@rubiconmd.com and we will temporarily stop assigning cases to you for that period. Please include the dates when you are away.
How long do I have until I respond to an eConsult?
You have 8 hours to accept your eConsult. After you accept a case, you have a fresh 3 hours to respond before it will be re-routed to a peer. Cases assigned during evenings (after 8 pm EST) and w...
Why do primary care clinicians use the platform?
An eConsult is a digital approach to improving access to specialty care. eConsults offer an efficient way for consultation between clinicians and specialists. As a result, patients have access to h...
Get help and support.
In addition to the platform that we provide, we offer help and support and there are several ways to get help from the RubiconMD team! Visit our help center: Be sure to bookmark this page: support....
Add an attachment.
To submit attachments on a new consult: On your draft consult, click “Add Attachments” An "Add Attachment" window will allow you to "Select files" or "Drag & drop" your attachment and select “Atta...
What do outcomes mean?
Our mission is to create a platform that will allow clinicians to submit cases to highly-ranked specialists and significantly improve patient care by creating quick and efficient access to specialt...
How do I add more information to a consult I submitted?
To add more information to a "Submitted" consult: Search for the consult you wish to provide more information Add additional details in the “Follow Up” section of the eConsult Note: You may also ...
Who do I contact for billing information?
To edit or update your billing information, please send us an email to support@rubiconmd.com.
Is the platform HIPAA-compliant?
Yes, the RubiconMD online platform is HIPAA-compliant. All protected health information (PHI) is encrypted both in transit and at rest.
Receive text messages to get updates on eConsults.
Provide RubiconMD with your mobile number to get text message notifications about your eConsults. Login and visit the side panel navigation On the bottom left hand side select "Account" Click on "...