An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
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Report a security concern.
If you have found a security or an abuse risk related bug on the RubiconMD platform and want to report it to us, please submit here. This request is anonymous and does not send RubiconMD your perso...
How do I know an eConsult is waiting for a response?
On your main dashboard, cases that need a response will populate in the “Taskbox” tab. This tab will hold all new cases that need a response or a case that has a follow-up comment from a clinician ...
How do I change my password?
To change your password: Go to "Account" located in on the left hand panel Click "Account Settings" Enter your email and current password Enter and confirm your new password Click “Update” to chan...
I made an error with a patient's info. How do I update this?
If you've made a mistake on the patient information screen, the patient’s information can only be edited when the consult is in draft. After a consult has been submitted, it cannot be edited for co...
What is the value of specialty expertise in eConsults?
Overview Our platform allows primary care clinicians to receive advice from specialists via a secured and HIPAA-compliant platform. Our platform is intended to improve access to speciality expertis...
Ask a follow-up question.
To ask a follow-up question on an open eConsult: On the platform, find the consult you would like to ask a follow up question for On the bottom of the eConsult discussion, click the "Send follow u...
Who are RubiconMD specialists?
Our specialists are experienced US-based physicians dedicated to sharing their clinical knowledge and improving access to specialty expertise. Most specialists are affiliated with major academic me...
I have not received a response. How long does it take?
Our median response time is less than 4 hours. However, it may take longer if the eConsults were submitted over the weekend. You also may see longer turn-around times if the clinician sends the eCo...
I want to cancel my RubiconMD account. Who do I contact?
We’re sorry to see you go! If your clinic has contracted with RubiconMD, please contact your leadership or clinic staff who will coordinate with us. For all other inquiries, please email support@ru...
I forgot my password. How do I reset my password?
Web Platform To reset your RubiconMD password, follow the steps below: Click on "Forgot Password?" on the Sign In page Enter your email address and select "Send me the link" A green message wil...