An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
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How do I setup assignment alerts?
All cases assigned to you will generate an email notification. Additional, you can enable text notifications (Android or iPhone) about your cases. To enable text message notifications: Login into...
Can I view a previous CME?
Yes, the webinar recordings are available for up to 1 year post LIVE webinar date on our website and you will receive CME credits after viewing the webinar. To access previous webinars: Visit www....
Ask another specialty.
Recently submitted: You may submit a consult to another specialty on the consult confirmation page after submitting your consult: Click "Submit this eConsult to another specialist" Select a new su...
What happens when I do not respond to a case?
If you do not respond, the case will "time out." Similarly, if you accept a case and do not respond, it will also "time out." In most cases, the eConsult will be automatically assigned to a new spe...
How do I search for a particular eConsult?
At the top of your dashboard, there is a search bar. You may search for an eConsult by consult ID, patient name, keywords, and specialty.
I've closed my consult. How do I get a second opinion?
To submit the consult for a "Second Opinion": Go to the main dashboard, find the closed eConsult, and click “Submit this eConsult to another specialist” Click “Select Previous Specialty” This ac...
First time trying to use RubiconMD, but cannot login.
To login onto the platform, please use your account email address and password to log in. If this is your first time trying to log onto the platform, make sure your account set up was successful by...
What specialities are available on the RubiconMD platform?
We have specialists in 120+ specialties and sub-specialties on the RubiconMD platform, including Dermatology, Endocrinology, Psychiatry, and Obstetrics/Gynecology.* For a full list of specialities ...
Get help and support.
In addition to the platform that we provide, we offer help and support and there are several ways to get help from the RubiconMD team! Visit our help center: Be sure to bookmark this page: support....
Report a security concern.
If you have found a security or an abuse risk related bug on the RubiconMD platform and want to report it to us, please submit here. This request is anonymous and does not send RubiconMD your perso...