An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
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Upload an attachment to give more information.
Web Platform To upload an attachment: On your accepted consult, in the response box, click "Add attachment." You may add an attachment before or after you write out your response. Either “Drag...
How do I complete a consult?
How does assignments work? Once a clinician submits their eConsult, our assignment algorithm assigns it to a specialist. The specialist receives an immediate alert to notify them about the newly...
I have a payroll question. Who do I contact?
If you have any payroll questions or if you have a payroll issue, please write to support@rubiconmd.com. We will get back to you promptly to ensure that your payment is delivered as quickly as poss...
What is my username?
Your username is the email address we have on file when you registered to become a specialist. If you need help retrieving any account information, please email support@rubicondmd.com.
Is the platform HIPAA compliant?
Yes, the RubiconMD online platform is HIPAA-compliant. All protected health information (PHI) is encrypted both in transit and at rest.
Refer a colleague to be a RubiconMD specialist.
As we continue to expand the expertise on our panel, referrals to prospective specialists are greatly appreciated! If you have a colleague who may be a good candidate for the RubiconMD platform, pl...
Find an old eConsult.
You can search for a particular consult at any time. There is a search bar at the top of the platform under your eConsults tab. You can use consult ID / patient name / specialty name / keywords to ...
Can I reopen a closed eConsult to ask a follow-up question?
Clinicians usually close a consult because they have received the information they were seeking. However, we understand that sometimes there are additional updates to an existing consult. To reopen...
My specialist is unable to see my attachments. What should I do?
There could be a few reasons a specialist is unable to see your attachments. Please review the following checklist: Check if the attachments are shown on your consult. If they are, please write to...
How do I submit follow-up attachments?
Sometimes clinicians may need to provide additional attachments or updates to old images. You may attach documents, images, lab reports, etc. to open and closed cases. To submit follow-up attachme...