An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
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How can I rate a response?
There is an opportunity to provide feedback on every response you received from a specialist. You may also edit your rating at any time. While rating responses is optional, we appreciate the time y...
How do I know an eConsult was assigned to me?
When a case is assigned to a specialist, an email and text notification (if enabled) are sent. Please remember to respond with your general thoughts. The email will link the consult that needs a re...
I forgot my password. How do I reset my password?
Web Platform To reset your RubiconMD password, follow the steps below: Click on "Forgot Password?" on the Sign In page Enter your email address and select "Send me the link" A green message wil...
What specialties does RubiconMD offer clinicians?
We have specialists in over 120 specialties and sub-specialties on the RubiconMD platform including Dermatology, Endocrinology, Psychiatry, and Obstetrics/Gynecology. For a full list of specialitie...
Download an eConsult.
To download a summary of your consult: Go the main dashboard and click the given eConsult At the top-right corner of the platform, click the download icon. Your attachment will open up in a new ...
Can I submit my consult to more than one specialty?
Yes, you may submit your consult to multiple specialties. There are a few ways depending on whether or not your consult was recently submitted, responded to, or closed. Recently submitted: You may...
My username and password are correct, but I can’t log in.
To login onto the platform, please use your account email address / username and password to log in. If you have not activated your account, please click on the "Activate your account" link shown ...
I received a Welcome email. How do I setup my account?
Welcome to our platform! Before you submit your first consult, you should have received a "Welcome" email that allows you to setup your password. This email may contain more information about your ...
Who uses eConsults?
Overview Our platform allows clinicians to receive advice from specialists via a secured and HIPAA-compliant platform. Our platform is intended to improve access to speciality expertise without the...
Add a RubiconMD icon to phone home screen.
For easy access to the web platform on your mobile phone, save the RubiconMD eConsult website on your iPhone or Android device to access eConsults with our HIPPA compliant camera feature. iPhone I...