An Nguyen
Operations Team Manager that supports and assists end users with the eConsult platform and support questions sent to support@rubiconmd.com.
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Get a second opinion.
To get a second opinion on an open case: Go to the main dashboard, find the closed eConsult, and click “Submit this eConsult to another specialist” Click “Select Previous Specialty” This action w...
When should I start a new eConsult instead of reopening a closed consult?
New Patient: You should open a new eConsult if you are starting a consult for a new patient. New Symptoms: You should also open a new eConsult for the same patient when he/she presents new symptoms...
When will I receive a response?
We believe that a timely response is crucial to have patient care impact. Our median response time is <4 business hours. However, it may take longer if eConsults are submitted over the weekend. You...
Tried to reset my password, but haven't received an email.
If you did not receive a password reset email without a few minutes of requesting one, please review the possible reasons below: Sometimes system-generated emails can be filtered out, please also...
Download the RubiconMD Camera App.
Download the RubiconMD Camera App to add relevant files to your eConsults. For iOS Devices: Download the app from the App Store or search for "RubiconMD Camera" Click "Get" and verify your app ...
What information should I include in "Relevant Background?"
This section gives you an opportunity to provide the most relevant background information you think is necessary to provide a proper specialist response. Our specialists appreciate concise backgrou...
How do I know a clinician asked a follow-up question?
Similar to new consults, you should have received an email and push notifications. You may click on the link in the email to open the consult. Cases that are waiting for a follow-up response will a...
How do I download a summary of my consult?
To download a summary of your consult: Go the main dashboard and click the given eConsult At the top-right corner of the platform, click download icon Your attachment will open up in a new tab a...
What does each eConsult status mean?
“Sent to Specialist” When a case status states “Sent to Specialist,” it means that your new or follow-up question was submitted and is awaiting a response from our panel of specialists. “Draft” W...
When does RubiconMD send me notifications?
RubiconMD will send an email notification when your consult was received, responded to, or when a specialist responds to a follow-up question. You may also opt in to receive text notifications unde...