We know that sometimes it is not possible to respond to every case that is assigned to you. Therefore, the platform allows you to decline a case. You may decline a case and let us know if you are unavailable, if a case was assigned to the wrong speciality, or provide additional feedback or details.
There is no penalty to declining a case. If a case requires immediate review for quality or concerns, please reach out to support@rubiconmd.com.
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