Schedule Time Away Tool

The Schedule Time Away Tool allows specialists to self manage their time away from the platform.

If you are planning to take some time away from answering eConsults, you can use the tool to set what dates your eConsults will be paused.

How To:

1. Sign into the RubiconMD platform
2. On the left hand side, go to Accounts

3. Select Schedule Unavailability from the menu.

   

4. Enter your upcoming date range by clicking the calendar icon on the right and click + Add.

   

If your plans change, you can use the pencil icon to adjust your dates. The trash can icon will delete your upcoming unavailability.

While you are active, you will see a green circle next to your status. When your scheduled unavailability period begins, this indicator will turn gray. You will still be able to log into the platform normally, but you will safely be marked as away.

Guidelines for the Schedule Time Away Tool:

• For Planned Time Off Only (Not Daily/Weekly Scheduling): This tool is optimized for planned time away, such as upcoming vacations. For reoccurring unavailability, (eg: full-day in the clinic on Tuesdays), please continue to decline your assignments. 
• Clear Your Taskbox Before You Leave: During your planned time away, you will not receive new eConsult assignments to ensure your time away is uninterrupted. However, please continue to clear your Taskbox before your planned time away to maximize the eConsult experience for you and providers.. The tool does not automatically unassign or reassign active consults in your queue.
• Extended Absences (30+ Days): If you plan to be away for more than 30 consecutive days, continue to email support@rubiconmd.com directly so our team can make the necessary long-term staffing arrangements.
   

For any questions, please email support@rubiconmd.com for assistance.